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Tenant Emergencies

Emergencies are situations that could lead to death or injury or serious damage to the property, or which could endanger health or prevent the property from being secured.

If maintenance is an emergency repair, please click the emergency button below.

If maintenance is an emergency repair, please call the number below.

If no answer, you may also text us a message.

Housing Resources

Policy 04.01

Contributions Policy

Housing Resources

Policy 04.04

Housing Offer and Withdrawal Policy

Housing Resources

Policy 04.07

Rent Setting and Rent Review Policy

Housing Resources

Policy 04.10

Changing Needs of Tenants Policy

Housing Resources

Policy 04.13

Ending Tenancies Policy

Housing Resources

Policy 04.17

Dealing with Bad Debts Policy

Housing Resources

Policy 04.20

Additional Occupants & Visitors Policy

Housing Resources

Policy 04.23

Property Inspections Policy

Housing Resources

Policy 04.26

Modifications to Properties Policy

Housing Resources

Policy 04.30

DFV Policy

Housing Resources

Policy 04.02

Application and Allocation Process Policy

Housing Resources

Policy 04.05

Tenancy Agreement and Duration of Need Policy

Housing Resources

Policy 04.08

Rent Management Policy

Housing Resources

Policy 04.11

Referral Policy

Housing Resources

Policy 04.14

Pets Policy

Housing Resources

Policy 04.18

Rehousing Ex Tenants Policy

Housing Resources

Policy 04.21

Keys and Locks Policy

Housing Resources

Policy 04.24

Planned Maintenance Policy

Housing Resources

Policy 04.27

Maintenance of Common Areas Policy

Housing Resources

Policy 04.03

Eligibility Policy

Housing Resources

Policy 04.06

Sign Up of Tenants Policy

Housing Resources

Policy 04.09

Bond Policy

Housing Resources

Policy 04.12

Absence from Dwelling Policy

Housing Resources

Policy 04.15

Tenant Rights and Participation Policy

Housing Resources

Policy 04.19

Responding to Reports of Harassment (Racial & Sexual) Policy

Housing Resource

Policy 04.22

Property Standards Policy

Housing Resources

Policy 04.25

Responsive Repairs and Maintenance Policy

Housing Resources

Policy 04.28

Contractors and Tradespersons Policy

Have a maintenance request?

Submit a Maintenance Request

Please note that this form is to be used for current Housing tenants only. For general enquiries, please visit our contact us page.

Contact us

Roseberry Qld (Head Office)

21 Dawson Road,

Gladstone QLD 4680

(07) 4972 0047

 

Rockhampton Office

(07) 4923 7700

 

admin@roseberry.org.au

 

Opening Hours

Monday - Thursday: 8.30am - 5pm

Friday: 8.30am - 3pm

How you can help

Roseberry Queensland ACNC Registered charity
HDAA Certified Organisation

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Roseberry Qld acknowledge the Traditional Custodians of the lands on which we work. We pay our respect to Elders past and present and to emerging community leaders. Our commitment is underpinned by our Reconciliation Action Plan. Roseberry Qld believes that everyone has a part to play in our organisation and our communities. We believe that diversity makes us stronger, more relatable to our clients and a better organisation. Roseberry Qld believe that our motto “A strong, vibrant, compassionate community” can only be achieved by embracing diversity and inclusion to the fullest extent. Roseberry Qld will strive for equality, freedom and fairness and for the elimination of discrimination.

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© 2025 Roseberry Qld I Donations $2 & over are tax deductible in Australia I ABN 31 7318 321 03

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