Housing and Homelessness
Housing – 21 Dawson Road, Gladstone
Oversee the placement of tenants into long-term, short-term and crisis accommodation managed by RQ. Roseberry Qld manages several properties under LTCH- Long term community Housing, CMSU- community managed studio apartments, EEH- Education Employment Housing ,CAP- Crisis Accommodation Program. Enquiries seeking accommodation must be registered with the Department of Housing and will be referred to RQ when accommodation becomes available.
Roseberry House – 20 Rollo Street, Gladstone
Provides short term supported accommodation for young people aged 16 – 25 years, experiencing homelessness. Roseberry House is 24/7 and staffed 365 days a year. Roseberry House staff work to enhance the dignity and independence of young people while recognising the importance of families and provide basic living skills, information and referral and advocacy to broaden the young person’s support network, ensuring their identified needs are met. All referral pathways welcome. For referrals or further information, please contact 07 4972 5383.
Jack’s House – 122 Kent Street, Rockhampton
Jack's House is a 24/7 crisis shelter for young people aged 16 - 19 years, who are homeless or at risk of homelessness in the Rockhampton region. Jacks House is staffed 365 days a year. Jacks House staff work to enhance the dignity and independence of young people while recognising the importance of families and provide basic living skills, information and referral and advocacy to broaden the young person’s support network, ensuring their identified needs are met. For referrals or further information, please contact 07 4922 2453.
Crisis Accommodation Program (CAP)- Roseberry House Gladstone & Jack’s House, Rockhampton
When young people are supported in crisis accommodation units, Youth Workers assist them to achieve independent, long-term housing. Accommodation in CAP units are short term. Support visits are usually an hour in duration twice a week. Support given depends on the goals outlined in each case management plan, and includes independent living skills – cooking, cleaning, budgeting, assistance to gain independent long-term housing, thru the Adaptable Living Program.
Mobile Support – 20 Rollo Street, Gladstone & 122 Kent Street Rockhampton
Mobile Support provide individualised support to young people aged 16-25 who are living independently in Gladstone and Rockhampton. The program aims to provide practical support for the emotional well-being of the young person. As well as guiding young people to maintain and sustain their tenancies. This includes referrals to appropriate service, information provision, advocacy, transport to appointments and practical assistance. This unique service also provides a program called the Adaptable Living Program, the aim of the program is to assist young people living independently to sustain and maintain their accommodation to reduce the cycle of homelessness. For referrals or further information, please contact 07 4972 5383.
Tenant Information & Resources
Tenant Consultations and Services
RQ aims to provide the best possible housing and housing outcomes for and with its tenants. Seeking consultation and feedback from our tenants is a key priority and we do this through surveys, which can be completed anonymously if a tenant so wishes. Complete the survey here.
Tenant Information
RQ’s General Tenant Information Kit contains information relating to your tenancy.
Tenant Participation
RQ publishes regular Tenant Newsletters, with information, news and handy tips.
Property Maintenance Request
If you require any maintenance performed on your property, please complete this form. Or download and complete a copy here.
If maintenance is an emergency repair, please call 07 49720047 during office hours, or 0409 587 439 after hours. Situations that are considered emergencies are those that could lead to death or injury
or serious damage to the property, or which could endanger health or prevent the property from being secured.
Housing Policies and Procedures
Application and Allocation Policy
Housing Offer and Withdrawal Policy
Tenancy Agreement and Duration of Need Policy
Rent Setting and Rent Review Policy
Changing Needs of Tenant Policy
Tenant Rights and Participation Policy
Responding to Reports of Harassment (Racial and Sexual) Policy
Additional Occupants & Visitors Policy
Responsive Maintenance and Repairs
Modification of Properties Policy
Contractors and Trades persons Policy
Maintenance of Common Area Policy
Domestic and Family Violence Policy
Useful Information and links
Department of Communities, Housing and Digital Economy - Community Housing tenants. RQ recommends the Qld DCHDE Tenant Factsheet (Your Rent in Community Housing) as a useful guide in gaining an understanding of rent calculation and eligibility criteria for community housing. Visit here.
Department of Communities, Housing and Digital Economy administers the Housing Act and is responsible for setting Public and Community Housing policy including eligibility criteria, rent, allocations and referral processes. The website is very detailed and can be accessed using the this link.
The Residential Tenancies Authority is a Queensland Government body that provides assistance to stakeholders in the residential rental sector in Queensland. They provide tenancy information, bond management, dispute resolution, investigation, policy and education services. You can find out more by accessing this link.
RQ recommends the RTA Form 17A Pocket Guide for Tenants (houses and units) and the RTA Entry Condition Report. Access the form here
Queensland Government Homes and Housing website has information regarding renting, public and community housing and emergency accommodation. Access the information here.
