Housing Services
Community Housing Housing Office Hours:
21 Dawson Road, Gladstone Qld Monday to Friday 9am-3pm
(07) 4972 0047
Community Housing provides accommodation for low to medium income earners. Referrals for long term accommodation are provided through the Department of Housing.
Short Term Housing for Young People
Roseberry manages properties for vulnerable young people aged 16 to 25 years. As part of the tenancy agreement, young people will work with our TIL worker.
Crisis Housing
Roseberry manages accommodation, which is available for singles, couples or families. Call Roseberry Qld to enquire about availability.
Long Term Housing
Roseberry manages a portfolio of long-term community housing units and houses.
As a community housing provider we operate under the One Social Housing System. All applications are made through the Department of Housing tel: (07) 48992400.
Tenant Information & Resources
Tenant Consultations and Services
RQ aims to provide the best possible housing and housing outcomes for and with its tenants. Seeking consultation and feedback from our tenants is a key priority and we do this through surveys, which can be completed anonymously if a tenant so wishes. Complete the survey here.
Tenant Information
RQ’s General Tenant Information Kit contains information relating to your tenancy. Download the kit here.
Tenant Participation
RQ publishes regular Tenant Newsletters, with information, news and handy tips. Read our Tenant Newsletters here:
Property Maintenance Request
If you require any maintenance performed on your property, please complete this form. Or download and complete a copy here.
If maintenance is an emergency repair, please call 07 49720047 during office hours, or 0409 587 439 after hours. Situations that are considered emergencies are those that could lead to death or injury
or serious damage to the property, or which could endanger health or prevent the property from being secured.
Housing Policies and Procedures
Housing Services Contributions Policy
Housing Services Application and Allocation Policy
Housing Services Eligibility Policy
Housing Services Housing Offer and Withdrawal Policy
Housing Services Tenancy Agreement and Duration of Need Policy
Housing Services Sign up of Tenants Policy
Housing Services Rent Setting and Rent Review Policy
Housing Services Rent Management Policy
Housing Services Changing Needs of Tenant Policy
Housing Services Referral Policy
Housing Services Absence from Dwelling Policy
Housing Services Tenant Rights and Participation Policy
Housing Services Dealing with Bad Debts
Housing Services Rehousing Ex Tenants Policy
Housing Services Responding to Reports of Racial Harassment
Housing Services Additional Occupants & Visitors Policy
Housing Services Responsive Maintenance and Repairs
Housing Services Keys and Locks Policy
Housing Services Planned Maintenance Policy
Housing Services Maintenance of Common Area Policy
Housing Services Modification of Properties Policy
Housing Services Property Standards Policy
Housing Services Property Inspection Policy
Housing Services Contractors and Trades persons Policy
Useful Information and links
Department of Housing & Public Works - Community Housing tenants. RQ recommends the Qld DHPW Tenant Factsheet (Your Rent in Community Housing) as a useful guide in gaining an understanding of rent calculation and eligibility criteria for community housing. Visit here.
Department of Housing and Public Works administers the Housing Act and is responsible for setting Public and Community Housing policy including eligibility criteria, rent, allocations and referral processes. The website is very detailed and can be accessed using the this link
The Residential Tenancies Authority is a Queensland Government body that provides assistance to stakeholders in the residential rental sector in Queensland. They provide tenancy information, bond management, dispute resolution, investigation, policy and education services. You can find out more by accessing this link.
RQ recommends the RTA Form 17A Pocket Guide for Tenants (houses and units) and the RTA Entry Condition Report. Access the form here
Queensland Government Homes and Housing website has information regarding renting, public and community housing and emergency accommodation. Access the information here.